Is IMPROV® approved by my state's DMV?

Yes. IMPROV® is licensed and approved by DMVs, courts, and insurance companies in over 40 states including New York, California, Florida, Texas, Arizona, New Jersey, Georgia, and Indiana. Approval varies by state and course type — visit your state's course page to confirm eligibility.

How much does a defensive driving course cost?

Course prices vary by state, typically ranging from $24.95 to $59.95. For example: New York PIRP is $29.95 + $8 DMV fee, California Traffic School is $24.95, Texas Defensive Driving is $27.95, and Arizona is $38.95. IMPROV® regularly offers discounts of up to 50%.

How long does it take to complete the course?

Course length depends on state requirements. Most courses range from 4 to 8 hours. You can complete the course at your own pace — logging in and out as needed — on any device. You have up to 30 days from registration to complete most courses.

Can I take the defensive driving course on my phone or tablet?

Yes. All IMPROV® courses are fully mobile-friendly and work on any modern device — desktop, laptop, smartphone, or tablet. No app download is required. Your progress saves automatically so you can switch devices mid-course.

Will completing a defensive driving course lower my car insurance?

Yes, in most states. Insurance carriers in 34 states offer premium discounts of up to 10% for completing an approved defensive driving course. In New York, a 10% discount on liability, no-fault, and collision premiums is mandated by law for three years after completing the PIRP course.

Is there a final exam?

Most IMPROV® courses do not have a traditional final exam. The New York PIRP course has no final exam — only short 2-3 question chapter quizzes that can be retaken unlimited times. Some states may require a brief knowledge check at the end of each chapter.

How quickly will I receive my completion certificate?

Most certificates are issued electronically upon completing the course. For Arizona, your certificate can arrive in as little as 30 minutes. For New York, IMPROV® automatically reports your completion to the NYS DMV. Physical certificates can also be mailed if required.

Can I take the course to dismiss a traffic ticket?

In many states, yes. Traffic school and defensive driving courses can be used to dismiss eligible traffic violations in California, Florida, Texas, Arizona, and others. Eligibility depends on the type of violation, your driving history, and court approval.

How many students have used IMPROV®?

Over 5 million students have completed courses with IMPROV® since the company was founded in 1989. IMPROV® has over 200,000 customer reviews with a 4.7-star average rating on Shopper Approved.

Does IMPROV® offer fleet or commercial driver training?

Yes. Through IMPROVLearning, the company offers commercial fleet safety training programs designed to reduce vehicle crashes and improve driver behavior using behavioral science and AI-powered coaching. Visit improvlearning.com/fleet-training for details.

Is this course approved?

We are licensed or approved by a number of state and local agencies, including DMVs and Courts nationwide. Prior to completing this course, you should confirm the benefit with the entity you were referred by to take the online defensive driving course (e.g., the DMV, Court, insurance company, etc.).

What courses do you offer?

We offer online defensive driving courses that are approved by courts, DMVs, and insurance companies for point and insurance reduction as well as ticket dismissal. Note that prior to starting any course you should confirm the benefit of attendance with the referring agency.

Do you offer insurance discount courses for seniors or other drivers?

Yes! We offer insurance discount courses in many states. In New York, every licensed driver qualifies for the Point & Insurance Reduction Program (PIRP) regardless of age — completing the course earns a mandatory 10% discount on your base liability, no-fault, and collision premiums for 3 years. In some states (such as Virginia and Pennsylvania), insurance discount programs are available specifically for drivers age 55 and older. Check your state course page for eligibility details.

Can I fail the course?

For most courses — including New York's state-approved PIRP course — there is no final exam. Simply complete all the course material and you'll receive your certificate of completion. Some states do require a passing score on a final quiz. If a quiz is required for your state, we offer unlimited free retake attempts. Quiz questions are multiple choice or true/false, based entirely on the material covered in the course.

How fast can I get my certificate?

You can complete the course in one sitting and get your certificate within 30 minutes of completion.

What is required of students attending the traffic school class?

Our courses are completed entirely online — there is no classroom to attend. You'll need: a valid driver's license, a device with internet access (computer, tablet, or smartphone), and a working camera (some state courses require facial identity verification during the course). Confirm your eligibility with your court, DMV, or insurance provider before registering. Payment is due at registration. There is no paperwork — everything is handled online. During the course, work through each chapter at your own pace. You can log out and resume anytime — we save your progress automatically.

How long is the course?

Course length varies by state. New York's DMV-approved PIRP course is 6 hours — the minimum required by the state. Other state courses range from 4 to 8 hours depending on state requirements. You do not need to complete the course in one sitting. Log out anytime and resume exactly where you left off — we save your progress automatically.

What if I don't pass the final quiz?

The New York PIRP course has no final exam at all — just complete the course material and you're done. For states that do require a final quiz, we offer unlimited free retake attempts with no penalty for retrying. Quiz questions are multiple choice or true/false, based entirely on the chapter material you already covered.

Do I have to complete the whole course in one sitting?

No! You can log out and log back in as often as you want. Because the course is divided into chapters, you can complete a chapter or two, take a break, and come back. The system will remember where you left off and give you credit for the time you already spent in the course.

Can I use any browser or do I need special equipment?

Our course works on any modern browser — Chrome, Safari, Firefox, or Edge — on desktop, laptop, tablet, or smartphone. No special software or plugins are needed. Important: some state courses require a working camera for identity verification during the course. Make sure your device has a camera and allow the browser to use it when prompted. If you run into any issues, our support team is available 7 days a week by phone, chat, or text.

Your login is your driver license number and should be entered exactly as it appears on your actual license. When returning to the course, you need to enter your driver license number the same way you did when you first registered. Both your login and your password are case sensitive.

Do you report my traffic school completion?

Certificates and completion reporting is handled differently for each state, county, and/or court. Additional details will be explained during registration.

How do I make my payment?

You may make your payment online using a credit card, bank debit card, or PayPal. We accept Visa, MasterCard, American Express, and Discover. If you are uncomfortable submitting your payment online, you can contact our customer support representatives at (917) 633-8766.

What is the course cancellation and refund policy?

You can cancel the course at any time and request a refund if a completion certificate has not been issued. All refunds will be credited back to the original credit card used to pay for the course. Qualified refunds will be issued within 10 days following receipt of an eligible cancellation request. Refunds will not be issued once a completion certificate has been issued.

Is your website secure?

Yes. Our site uses the latest security features to ensure that all student information — including personal data and credit card numbers — is encrypted and secured.

I forgot my password. How can I reset it?

You can reset your login information at any time. Visit the student login portal at courses.myimprov.com and use the 'Forgot Password' option to reset your credentials. If you need additional help, contact our support team 7 days a week by phone or text at (917) 633-8766, or via live chat at myimprov.com.

I finished reading the material but the chapter timer still has time left. What can I do?

If your course has chapter timers, you must spend at least the minimum required time in the chapter before the timer reaches 0:00. Until that time, you will not be able to progress to the chapter quiz. If you are a fast reader, we recommend reviewing anything that is emphasized, bold, highlighted, colored, or boxed, as well as the 'Let's Review' sections. You can also enjoy one of our Comedy Break videos while you wait.

I am having trouble logging in. What should I do?

Try the following steps: (1) Delete your cookies and clear your temporary internet files. (2) Change your privacy settings to Accept All Cookies. (3) Disable any popup blockers or firewall restrictions. (4) Switch to a different modern browser — Chrome, Firefox, Safari, and Edge all work. If the issue persists, contact our support team 7 days a week by phone, text, or live chat.

New York Classroom Schedule

National Point and Insurance Reduction

Classes are offered in either one 6-hour session or two 3-hour sessions. Find the location and date of the class you would like to attend, then call the location phone number to register and reserve your seat.

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