Washington Course FAQ’s

General Questions

We are approved by a number of state and local agencies, including DMVs and Courts nationwide. Prior to completing this course, you should confirm the benefit with the entity you were referred by to take the online defensive driving course (eg. the DMV, Court, insurance company, etc.)
We offer online defensive driving courses that are approved by courts, DMVs and insurance companies for point and insurance reduction as well as ticket dismissal. Note that prior to starting any course you should confirm the benefit of attendance with the referring agency.
Yes! It varies by state who is allowed to take a course for an insurance discount. (In some states only drivers age 55 and older are eligible to receive an insurance discount by completing a course.) Please confirm with your insurance agent about the benefits of taking a defensive driving course.
No, as long as you complete chapter material you will pass and receive your certificate of completion.
You can complete the course in one sitting and get your certificate within 30 minutes of completion.
To attend our traffic school or defense driving course in person, students must provide all required paperwork, including any traffic citations to us at the start of the class. Payment is also due at this time. A government-issued Driver’s License or other proof of identification is necessary to start the program. You must also confirm you are eligible to attend the problem.

During the Class

We ask all participants of the traffic driving course to conduct themselves appropriately by not disrupting the class in any way. We encourage students to be attentive, to ask questions and to participate. Do not bring in any personal materials, electronic devices or other items that could disrupt the case.

To receive a completion certificate, students must participate and complete any required activities during the class.

About the Course

Quiz questions are entirely based on the chapter material covered, and are multiple choice or true/false. Most courses allow multiple attempts at completing the final quiz.
Nope! You can log out and log back in as often as you want. Because the course is divided into chapters, you can complete a chapter or two, take a break, and come back. The system will remember where you left off and give you credit for the time you already spent in the course.
Yes. Our course works on any of the standard PC and Mac browsers, and even on smart phones, netbooks and other Internet devices.
Your login is your driver license number and should be entered from your actual license. When returning to the course, you need to enter your driver license number the same way you did when you first registered, and both your login and your password are case sensitive.
Certificates and completion reporting is handled differently for each state, county and/or court. Additional details will be explained during registration.

Course Payment

You may make your payment online by using a credit card or a bank debit card. We accept Visa, MasterCard, American Express and Discover. If you are uncomfortable submitting your payment online, you can contact our customer support representatives at 800-660-8908.

Policies and Procedures

You can cancel the course at any time and request a refund if a completion certificate has not been issued. All refunds will be credited back to the original credit card that was used to pay for the course. Qualified refunds will be issued within 10 days following receipt of an eligible cancellation request. Refunds will not be issued once a completion certificate has been issued.
Yes. Our site takes advantage of the latest security features available to ensure that all student information including personal data, credit card numbers, etc. is encrypted and secured. We are a Verified Secure Site and our verification certificate is available by clicking on the Secured Site logo to the right.
If you provided a valid email address upon registering for the course, your login and password was emailed to you. If you do not have access to email, or did not provide an email address at registration, please contact customer support at 800-660-8908. You can also request your username and password from the Login Page.
If your course has chapter timers, you must spend at least the minimum amount of time in the chapter so that the timer reaches 0:00. Until that time, you will not be able to progress to the chapter quiz. If you are a fast reader, we recommend that you take extra time reviewing anything that is emphasized, bold, highlighted, colored or boxed as well as the Let's Review. If you still have time to wait, please enjoy one of our Comedy Break videos.

Technical Troubleshooting

There are a few simple things you can do that should clear up your problem:
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  • You might also need to disable any popup blockers and/or your firewall
  • Switch browsers. We recommend Mozilla FireFox.
Start Now Washington Course FAQ's