This is hardly a new problem. In fact, for the past two years the California Department of Motor Vehicles has had a series of computer crashes resulting in an inability to process new licenses or registrations or handle any issues which might require them to use their computer.
The problem has been inconvenient for customers and a lingering issue for the DMV resulting in decreased productivity and a headache for state issues trying to remedy the situation long term.
As a result, state officials are considering upgrading the maintenance plan for the DMV system, said Adam Dondro, assistant secretary for the California Technology Agency.
“Most of our agencies can go down for three hours sporadically without causing a big public issue,” Dondro said. “That is just not the case for the DMV.”
The DMV is already at work upgrading its core computer systems — a $208-million project that began in 2006 and is only about two-thirds complete. Work has been plagued in recent months by defective computer programming, delays and staffing problems, according to a status report last week.